Subscription Products

PaymentS

Monthly subscriptions renew at the same time on the same day each month. If a monthly subscription starts on the 29th, 30th, or 31st, the renewal date will change when the renewal month doesn't have a corresponding date. For example, a monthly subscription started on August 31 will renew on September 30, and it will continue to renew on the 30th of each month until February. In February, it will renew on the 28th, and will continue to renew on the 28th indefinitely.

If a payment fails, you will get an email notification including a link to update your billing information.

The charge is attempted again after five days, and then for a final time five days after that.

If the payment fails for a third time, the order and subscription are canceled, and you receive an email.

You can update your payment information in the Subscription panel in your customer account.

Managing your subscription

Customers who buy subscription products can view and manage their subscriptions from their customer account. After logging in, click My account, and then Subscriptions.

All subscriptions are listed in the Subscriptions section. Customers can click a subscription to view its details, including:

• The next order date

• Product price (excluding shipping and taxes)

• Subscription frequency

• Order history

• Saved billing and shipping information

To cancel the subscription, click Cancel Subscription. You'll receive an email notification when you cancel your subscription.

Canceling a subscription doesn't automatically cancel the most recent order. We are only able to offer refunds if we have not already shipped the beer.

Any issues, contact us at store@moorbeer.co.uk