STORE POLICY
Standard Returns Policy
If goods are to be returned to Moor Beer Co, they must be returned in their original packaging, unworn, within 14 days of purchase. You will be refunded for the goods once received back into our warehouse, minus applicable shipping costs, unless the return concerns faulty or damaged goods. Contact us at store@moorbeer.co.uk if you would like to return your goods back to us and we will help you to do this.
We do not accept returns of perishable goods (all of our beer products) from outside of the UK.
Faulty or Damaged Items
If there is a problem with your order or items are faulty, you must inform Moor Beer Co within 30 days of receipt of the order to obtain a refund. To report a problem please contact us at store@moorbeer.co.uk. We are unfortunately unable to offer refunds after this time period has elapsed, but we will do everything in our power to try to work something out.
If an attempted delivery is obviously damaged, you are within your rights to refuse the order, at which point it will be returned to us. If you choose to do this, please contact us at store@moorbeer.co.uk and we will either resend the order, or issue a full refund or offer a voucher for the spent amount on your next order, whichever is preferable.
Failed Deliveries
We cannot accept responsibility for delivery failure if you provide an incorrect address and postal code or incorrect contact telephone number. Please check this information when placing your order.
This does not affect your statutory rights.
Replacements
If you have ordered an incorrect size for an item of clothing, we are happy to offer a replacement item (if available) if we are notified within 14 days of the purchase, provided the incorrect item is returned to us in an unworn, saleable condition with all tags still attached. If no replacement is available, please see our returns policy above.
If orders are placed which do not adhere to specific customer limilts - ie 1 case per customer - then the refund will incur a £1 adminstration fee.